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Privacy statement

Privacy Statement Holiday home JACK in Mar Menor II

We respect your privacy and are committed to protecting your personal data. This statement describes how we collect, use and protect data in accordance with local legislation and specific regulations applicable in the Region of Murcia.

1. Controller of data processing

The owner of Holiday home JACK is responsible for the processing of personal data. Our contact details are clearly stated in the home and in the booking documents.

2. Information we collect

We collect the following data:

- When booking: Name, contact details (email and telephone number), and payment information.

- At check-in: Passport details or identity card information, as required by Spanish law, to comply with reporting obligations to authorities.

- During the stay: Any communication data, such as complaints or requests.

- Additional information: Images from security cameras, if available and permitted, for security purposes only.

3. Purposes of data processing

Your data will be used for:

- Managing your reservation and stay.

- Compliance with legal obligations, such as registering guests with local authorities.

- Safety purposes, such as in compliance with the obligation to provide contact information of a responsible person in the home and to facilitate emergency procedures.

4. Sharing of data

Your data may be shared with:

- Authorities: Such as the police, if required, for the registration of guests.

- Insurance companies: Where necessary for liability claims, as required by Murcia regulations.

- Managers: If an external manager is responsible for renting out the accommodation.

5. Protection of your data

We take appropriate technical and organizational measures to protect your data:

- Secure data storage.

- Restrictions on access to data, only for authorized persons.

- Liability insurance with coverage as required in Murcia (minimum €300,000) to cover economic damage.

6. Your rights

You are entitled to:

- Access to your data.

- Correction of incorrect data.

- Deletion of your data, unless legally required to retain them.

- File a complaint with a supervisory authority, such as the Spanish Data Protection Authority (AEPD).

7. Additional obligations in Murcia

- Complaints procedure: Complaint forms are available in at least three languages, including Spanish and English.

- Security: Your data may be used in emergency situations, such as contacting a responsible person or emergency services.

- Communication information: Contact details of the person responsible for the stay are clearly displayed in the accommodation.

8. Retention period

We will only retain your information for as long as it is necessary for the purposes for which it was collected or as required by law.

9. Changes to this privacy statement

We reserve the right to amend this statement. Any changes will be communicated via our booking platforms or directly to you.

By booking your stay, you agree to this privacy statement. For questions, please contact us using the contact details provided.