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Cancellation conditions

Cancellation policy Holiday home JACK

1. Cancellation by the guest

1.1 Cancellation terms

Up to 60 days before the start of the rental period: full refund of the paid rental amount.

Within 60 days before the start of the rental period: no refund, unless otherwise agreed in writing with the landlord.

1.2 Method of cancellation

Cancellations must be submitted in writing by email to viviendajackmarmenor@gmail.com. The cancellation is only final after our written confirmation.

1.3 No-show

If the guest does not arrive on the scheduled arrival date without prior written notice, the full rental amount will be retained.

1.4 Exceptional circumstances

In the event of force majeure (e.g., serious illness, death of a loved one, natural disasters, or pandemics), the guest may request a partial or full refund in writing. The guest must provide supporting documentation (e.g., a medical certificate, death certificate, or official government statement). The request will be assessed on its reasonableness by the host.

2. Cancellation by the landlord

2.1 Circumstances for cancellation

The landlord reserves the right to cancel a booking in exceptional situations, such as:

Damage to the accommodation rendering it unusable.

Force majeure, such as natural disasters or legal restrictions.

The cancellation will be communicated to the guest as soon as possible.

2.2 Responsibilities of the landlord

In case of cancellation by the landlord, the following is offered:

A full refund of the rental amount paid within 7 working days, or

An alternative accommodation of comparable quality and price, if available and approved by the guest.

The landlord is not responsible for additional costs such as airfare or other travel expenses.

3. Change of data

3.1 Change request by the guest

Requests to change stay dates must be submitted in writing at least 30 days prior to arrival. Changes are subject to availability and may incur additional charges. There is a maximum of two changes per booking.

3.2 Costs for changes

Administrative costs for changes are €25 per change.

The costs apply per booking, regardless of the number of guests.

4. Refunds

4.1 Refund Schedule

Any refunds will be processed within 7 working days of written confirmation of cancellation.

4.2 Payment methods

Refunds will be processed via the original payment method. If this isn't possible, for example, if your credit card has expired, a bank transfer will be processed.

5. Applicable law

5.1 Legal provisions

These terms and conditions are governed by Spanish law. Any disputes will be submitted to the competent court in the region of Murcia.

5.2 Applicable language

In the event of legal proceedings, the documentation will be prepared in Spanish. An English translation can be provided upon request.

6. Additional provisions

6.1 Travel insurance recommendation

We advise guests to purchase travel insurance that covers cancellation fees. The host is not responsible for situations outside the exceptional circumstances mentioned above.

6.2 Damage and liability

The landlord is not liable for loss of personal property or damage to the guest's possessions, unless such damage is the direct result of the landlord's negligence.